How, Where and when can I use Shopmobility?

How do I use Shopmobility?

If you have never used a Shopmobility service before, the easiest thing to do is to use the National Federation of Shopmobility’s directory to locate the booking and information line for your nearest service. By doing this, you can find out exactly where your nearest office is, how to get there, what their opening hours are, and whether their service is free to use.

Once you are ready to use Shopmobility, you will need to register for the service with a form of identification that gives proof of your name and address. This is for insurance purposes. Staff will then give you a quick briefing on how to use the equipment so that you can use it with total safety.

It is sometimes possible to register and book the use of Shopmobility in advance to save time and to ensure that you can use the service at a time that suits you.

Where can I use Shopmobility?

Shopmobility services are very easy to use, and there is probably at least one office available in your local town or city. Some Shopmobility services also cover local hospitals, although all hospitals offer the use of their own mobility free of charge.

Many supermarkets have their own arrangements for customers with disabilities, and in each case the store will be more than happy to tell you what facilities and equipment they have. This information can also be found in many cases on the supermarket’s website and on signage at the front of the store. If in doubt, it always pays to ask!

When can I use Shopmobility?

Most Shopmobility services run quite restricted hours because they are run by volunteers or have limited funding. As a result, it is often advantageous to book in advance if you can, by using the relevant scheme’s booking line. Each service runs different opening hours, which vary according to the day of the week you wish to use the service. As a rule of thumb, opening hours at weekends are often far more restricted than those during weekdays.